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Incident Reporting

For critical incidents or emergencies, call 000 immediately.

If the incident requires urgent action, ensure safety measures are in place and emergency services are contacted first and complete this at your next available opportunity.

For non-emergency incidents, please contact your Area Manager or State Manager as soon as possible.

After safety has been confirmed and any urgent actions taken, submit the Incident Report below as soon as possible. Follow the steps below in the Supportmate Staff App to complete.

How to complete an Incident Report:

  1. Open the Supportmate Staff App
  2. Click the booking the incident occured
  3. Click the Incident tab (top right)
  4. Click the Report Incident button (bottom right)
  5. Click WhatAbility Incident Form
  6. Enter the information and submit the form (green button)
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1. Click your booking
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2. Click the Incident tab
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3. Click Report Incident
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4. Click form
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5. Complete form
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Submit information

If you need assistance with this form or would like to discuss an incident with us, please contact your Area Manager or State Manager. All incidents reported will be reviewed by our team, and someone will follow up promptly when required.

Tips for writing your report:

  • Describe what happened before, during and after the incident
  • Include who was involved and where it took place
  • Be clear and factual. Stick to what you saw or were told
  • Include any actions taken to keep the participant safe
  • Submit the report as soon as possible after the incident

If you are a member of the public and would like to make us aware of a potential incident, make a complaint or provide feedback, please complete our Feedback & Complaints form here and provide as much detail as possible.